Terms & Conditions

IMPORTANT NOTICE:  NOTICE:  Due to coronavirus, the global postal system has been adversely effected resulting in delivery times to ALL destinations, i.e. internationally (all of North America, the Near and Far East as all of Europe e.g. The Netherlands, France, Spain, etc.) but also to the UK.  DELIVERY TIMES ARE TAKING AS LONG AS 12-18 WEEKS and longer.   Please be prepared to wait this length of time as once your order is dispatched we cannot cancel it nor can we know where the package is even if it is a signed-for delivery.  IF YOU ARE NOT PREPARED TO WAIT, PLEASE EMAIL US TO CANCEL YOUR ORDER BEFORE CHECKING OUT OR BEFORE IT IS UPDATED TO DISPATCHED.  ONCE DISPATCHED, YOU ARE BOUND BY THESE TERMS AND CONDITIONS.

SIGNED-FOR DOES NOT EXPEDITE YOUR PARCEL.  It will still take an unusually long time to reach you. 

We deeply regret this stressful situation despite it being beyond our control and thank you for your support all these years.

GENERAL TERMS AND CONDITIONS

ALL SALES ARE FINAL. We regret we are unable to give refunds or accept returns/exchanges.  Every item we sell is carefully inspected before it is shipped. All items are packed in protective envelopes. If merchandise is found to be defective or damaged upon receipt please contact us immediately after your package arrives. All claims MUST be made within 14 days of your order date. Camel Productions will replace defective products but we may ask that you pay an additional charge to register and insure the replacement package.

You may cancel your order prior to processing.  Once it is in processing, it cannot be canceled.

DELIVERY

Orders are dispatched via the Royal Mail either by standard mail or by signed-for.**IMPORTANT**:  If you requested a SIGNED-FOR DELIVERY but you cannot be at home to receive the package, please leave instructions for your postal carrier to leave it in a safe place to avoid having it returned to us.

You will have to pay for re-delivery if your order is returned to us under any circumstances.  If you decline re-delivery, there will be a 20% restocking charge applied as once it has reached your destination and been returned, it cannot be resold. If damaged, a 50% charge is applied.  Shipping charges are non-refundable under any circumstances once the order is dispatched.

TAXES

All orders to the UK and EU will attract 20% VAT at the checkout point.  After the transition period ends on 31 December 2020, EU customers will no longer pay VAT on UK purchases.

SHIPPING OPTIONS

We offer shipment only via the UK's Royal Mail.  All orders are shipped 1st Class to the UK; AirMail to all other destinations.  You may opt to choose a signed-for delivery.  **IMPORTANT**  If you choose a signed-for delivery, you must notify your mail carrier if you are unable to be home during normal postal delivery hours.  If your delivery fails and your parcel is returned to Camel Productions, you will have to pay an additional shipping charge for re-delivery.  Please be pro-active and contact your postal carrier to find out the status of your order in your country.

Third Party Deliveries

Camel Productions will not be held liable for packages delivered to any address other than that of the cardholder. If you designate a shipping address of a courier service, a friend, your workplace, etc., you agree to accept the risk for non-delivery.

Payment Options

We accept VISA or Mastercard credit cards via SagePay).  We also accept PayPal.

Ordering Online

We encourage you to feel comfortable using your credit card to conduct commerce on our site. We employ a method of interaction with our visitors that does not compromise credit card information. This online system is as secure as it can possibly be.